Submit Your Request
Fill out the form below with your contact information and a description of the issue.
Support
Returns, Replacements & Warranty Requests
We resolve issues the way we build fixtures — quickly, accurately, and with your project timeline in mind.
How It Works
A clear path to resolution
Our Team Reviews
We review the details and may reach out if we need additional information.
RMA / Action Issued
You'll receive an RMA number or specific resolution instructions via email.
Issue Resolved
Replacement shipped, credit issued, or return processed per the agreed resolution.
Before You Submit
What to know about returns and replacements
Include as much information as possible on your submission so we can address your request accurately.
We strive to continually improve and operate accurately, but mistakes do occasionally happen. If there is a mistake on our end, let us know so we can fix it.
Certain products — including tenons, wall mount brackets, light poles, and photocells — cannot be returned.
Product that has been opened but not installed and is in perfect condition can often be returned within the return period. Installed product cannot be returned.
Do not send any material back until we've issued an RMA number so we can track it in our facility.
We try to minimize restocking and shipping fees, but there may be a restocking fee or shipping fee for returns.
We may need additional information from you to make sure we fully understand the situation.
Submit a Request
Return, Replacement or Warranty Request
Provide the details below and our team will follow up. The more information you include, the faster we can resolve your issue.
Request submitted
Your request has been submitted.
Our team will review the details and follow up within 1–2 business days.
✓ Submitted
